Your peace of mind is everything
We take the trust families place in us seriously. Here's exactly how we ensure every companion is safe, professional, and genuinely caring.
Safety built into everything
Thorough Vetting
Every companion goes through a rigorous application process including interviews, reference checks, and enhanced DBS (Disclosure and Barring Service) checks before ever meeting a client.
Safeguarding Training
All companions and staff complete safeguarding training. They know how to recognise and respond to signs of abuse, neglect, or concern, and are obligated to act on them.
Professional Boundaries
Our companions operate within clear professional guidelines. They do not handle finances, make medical decisions, or engage in any behaviour that could compromise the dignity or safety of a client.
Family Communication
We maintain open communication with families. You can contact us at any time to ask questions, raise concerns, or request changes to visits. Nothing is too small to discuss.
Ongoing Support
We don't just match and disappear. Our team checks in regularly with both clients and families to ensure everything is going well and adjust as needed.
Regular Reviews
We conduct periodic reviews of all active companionships to ensure quality, consistency, and continued satisfaction from both the client and their family.
Every companion meets our standard
- Enhanced DBS check for every companion
- Thorough vetting before placement
- Safeguarding training for all companions
- Clear professional boundary guidelines
- Confidentiality and respect for client dignity
- Regular check-ins with clients and families
“We believe that every older adult deserves to feel safe, respected, and truly seen. That belief is at the core of every decision we make.”
Have questions about safety?
We're happy to walk you through our vetting process and answer any questions you have.
Talk to us